FAQs
To use your rewards points you must be logged into your account, copy the code that we shared with you via email and proceed to checkout. Enter your code in the ['Discount Code'] field.
Click ['Apply'] to see your new total before finalizing your order. Only one code can be used per order.
If you've received [a referral link], you may not see your discount right away, but don't worry. Once you add products to your cart, you'll see the [X%] discount applied at checkout. Be sure to double-check it has been applied before paying.
Sorry about that. Please make sure you’ve [created your account] and then [activate your account] to log in to the new site. You should have gotten an email from us to activate the account.
Need to resend the email? Click here: [Link to resend email]
Orders can be canceled anytime prior to the order confirmation being sent.
Please email our team with your cancellation request as soon as possible.
You will receive confirmation of your cancellation if we’re able to make it happen.
After this period, we may not be able to cancel your order as it might already be in processing or shipment.
If you have already received an order confirmation email, it may be impossible to cancel your order. However, you can always request a return or exchange once your order arrives.
Once an order is shipped, we are unable to make changes to the order. However, if you need to update any information on the order, please contact our customer service team at [email protected] immediately. Please be sure to email us what changes need to be made on the order in the initial email to avoid in errors or delays.
You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected] or 844-839-7181. Please include your order number and the reason for cancellation in your message.
Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.
We’re sorry your item(s) have damage!
Some items break during shipment. We’ll do our best to help.
Please email our team with images of the exterior packaging and of your damaged item for further assistance.
While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the situation as best we can!
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email at [email protected] for further assistance.
Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.
While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!
Yes, we do offer expedited shipping for domestic and international orders. The website will provide the calculated rates for each shipping option.
We offer fast and free shipping for orders over $50.00 within the contiguous United States (does not include Hawaii, Alaska, or US territories).
Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.
Click on the tracking number link or enter the tracking number into our tracking page.
Tracking information may not be immediately available after your order is placed. It can take up to 24 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.
Lost packages
At Beauty Bar & Supply, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] or 844-839-7481 with your order number and any relevant details.
Damaged packages
We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at [email protected] or 844-839-7481 within 72 hours of receiving the order and include photos of the damaged items or package.
We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.
We do ship to most countries, however, there are a few that we are unable to send to due to customs issues. The system will inform you if a county has been been excluded.
Unfortunately, we are unable to offer refunds or exchanges after a purchase has been made.
However, we are committed to ensuring customer satisfaction. If you receive a damaged or incorrect item, please contact us immediately at [email protected] or 844-839-7481. We will review the situation and strive to resolve the issue, which may include a replacement, discount, or refund.
• Proceed to checkout and enter your code in the ['Discount Code'] field.
• Click ['Apply'] to see your new total before finalizing your order.
• Only one code can be used per order.
If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.
Be sure to check around your home and with neighbors/building management who may have collected the package for you.
Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.
On some occasions, packages may be marked as delivered but take additional time to arrive.
If you still are unable to locate the package, please reach out to the carrier.
If you need additional assistance, please email our team.
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