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How do I use my benefits/rewards points?

To use your rewards points you must be logged into your account, copy the code that we shared with you via email and proceed to checkout. Enter your code in the ['Discount Code'] field. Click ['Apply'] to see your new total before finalizing your ord

I'm having trouble logging in

Sorry about that. Please make sure you’ve [created your account] and then [activate your account] to log in to the new site. You should have gotten an email from us to activate the account. Need to resend the email? Click here: [Link to resend email]

What is your cancellation policy?

Orders can be canceled anytime prior to the order confirmation being sent. Please email our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen. After this period

Can I edit or add anything to my order?

Once an order is shipped, we are unable to make changes to the order. However, if you need to update any information on the order, please contact our customer service team at [email protected] immediately. Please be sure to email us what chang

How do I cancel my order?

You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected] or 844-839-7181. Please include your order number and the reason for cancellation i

What do I do if my item(s) arrives damaged?

We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with images of the exterior packaging and of your damaged item for further assistance. While we may not be able to guarantee you

What do I do if I receive the wrong item in my order?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email at [email protected] for further assistance. Include a photo of the item received and the name of the missing i

Do you offer expedited shipping?

Yes, we do offer expedited shipping for domestic and international orders. The website will provide the calculated rates for each shipping option.

Do you offer free shipping?

We offer fast and free shipping for orders over $50.00 within the contiguous United States (does not include Hawaii, Alaska, or US territories). Orders shipped outside the United States are subject to taxes and duties that are paid for by the custome

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in

What if my package gets lost or arrives damaged?

At Beauty Bar & Supply, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] or 844-839-7481 wit

Do you ship worldwide?

We do ship to most countries, however, there are a few that we are unable to send to due to customs issues. The system will inform you if a county has been been excluded.

Do you offer refunds or exchanges?

Unfortunately, we are unable to offer refunds or exchanges after a purchase has been made. However, we are committed to ensuring customer satisfaction. If you receive a damaged or incorrect item, please contact us immediately at shippingdepartment@be

How do I apply promo/discount codes?

To apply a promo or discount code:• Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order.• Only one code can be used per order.If you’re having trouble entering y

My order was marked delivered but it’s not here.

If no one was home at the time of delivery, the carrier will leave the package in a safe location.Be sure to check around your home and with neighbors/building management who may have collected the package for you.Also, please double-check the shippi